Privacy Policy

Parmeshwaram Research Development and Foundation ("PRDF", "we", "our", or "us") respects and values the privacy of our donors, supporters, volunteers, beneficiaries, website visitors, and all individuals who interact with our organisation.

This Privacy Policy explains how we collect, use, process, store, protect, and disclose information when you visit our website, make a donation, contact us, register for any activity, volunteer with us, or use any other services provided by PRDF.

By accessing or using our website or by submitting your personal information through our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We May Collect

Depending on the nature of your interaction with PRDF, we may collect personal, contact, donation, transaction, technical, and other information that is reasonably required to provide our services and carry out our organisational activities.

1.1 Personal Information

We may collect personal information voluntarily provided by you, including:

• Full Name
• Email Address
• Mobile or Telephone Number
• Residential or Postal Address
• City, State, PIN Code and Country
• Communication Preferences
• Information submitted through our contact forms
• Volunteer or internship-related information
• Donation-related details
• Any additional information voluntarily provided by you

1.2 Donation and Transaction Information

When you make an online donation through our website, we may collect or receive certain information relating to your donation and payment transaction.

This may include:

• Donor Name
• Email Address
• Mobile Number
• Address
• Donation Amount
• Date and Time of Donation
• Transaction ID or Payment ID
• Payment Status
• Payment Method Category
• Information required for generating donation acknowledgements or receipts
• Information required for accounting, audit, taxation or statutory compliance

2. Sensitive Payment Information

Online payments and donations may be processed through authorised third-party payment gateways, banking institutions, card networks, UPI service providers, wallets, or other financial service providers.

PRDF does not intend to directly collect or store highly sensitive payment authentication information such as:

• Complete Credit Card Number
• Complete Debit Card Number
• CVV or CVC
• ATM PIN
• UPI PIN
• Internet Banking Password
• One-Time Password (OTP)

Such confidential payment information is generally processed directly by the applicable payment gateway, bank, or payment service provider using their secure infrastructure.

Users should never share their OTP, card PIN, CVV, UPI PIN, banking password, or other authentication credentials with any PRDF employee, representative, volunteer, or third party.

3. How We Use Your Information

We may use information collected through our website for legitimate organisational and operational purposes, including:

• Processing and acknowledging donations
• Maintaining donation and financial records
• Issuing donation receipts or acknowledgements, where applicable
• Communicating with donors regarding their contribution
• Responding to enquiries, questions and requests
• Managing volunteer, internship or programme applications
• Providing information regarding PRDF programmes, projects, events and initiatives
• Improving our website, services and user experience
• Maintaining administrative and accounting records
• Preventing fraudulent, suspicious or unauthorised transactions
• Resolving payment-related complaints or disputes
• Complying with applicable legal, taxation, accounting, auditing and regulatory requirements
• Protecting the security, rights and interests of PRDF, its users, donors and beneficiaries

4. Donation Information

When you make a donation to PRDF, certain information may be required to identify and verify the donation and maintain proper financial and organisational records.

PRDF may retain information including your name, communication details, donation amount, date of donation, payment transaction reference number and payment status.

Additional information may be requested where required for accounting, taxation, statutory reporting, audit, legal compliance, donation receipts, or other applicable organisational requirements.

5. Payment Gateway Services

PRDF may use one or more third-party payment gateway providers to process online donations and other authorised payments made through our website.

These third-party service providers may independently collect and process information required to complete your transaction.

Your transaction may also be subject to the privacy policy, terms of service, security practices and other policies of the applicable:

• Payment Gateway Provider
• Bank or Financial Institution
• Card Network
• UPI Provider
• Wallet Provider
• Other Payment Service Provider

PRDF is not responsible for the independent privacy practices of third-party payment service providers.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, enhance user experience, analyse website traffic, and understand how visitors use our website.

Cookies are small data files that may be stored on your browser or device when you visit a website.

Depending on the technologies used on our website, we may collect technical information such as:

• IP Address
• Browser Type
• Device Type
• Operating System
• Pages Visited
• Date and Time of Website Access
• Referring Website
• General Website Usage Information

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of the website.

7. Third-Party Service Providers

PRDF may engage trusted third-party service providers to support its operations.

Such services may include:

• Payment Processing
• Website Hosting
• Email Services
• Website Analytics
• IT and Technical Support
• Accounting and Auditing
• Cloud or Data Storage Services
• Communication Services

Personal information may be shared with such service providers only where reasonably necessary to perform their services or where disclosure is otherwise required or permitted by applicable law.

8. Sharing and Disclosure of Information

PRDF does not intend to sell or rent personal information belonging to donors, volunteers, beneficiaries or website users for commercial marketing purposes.

We may disclose or share information in limited circumstances, including:

• With service providers supporting our operations
• With payment gateways, banks and financial institutions for processing or reconciling transactions
• With accountants, auditors, consultants, lawyers or professional advisers where reasonably necessary
• With government departments, regulatory authorities, law-enforcement agencies or courts where required by applicable law
• Where reasonably necessary to detect or prevent fraud, financial crime or misuse
• To protect the rights, safety, property or legal interests of PRDF or others
• In connection with legal proceedings or regulatory investigations
• Where you have specifically consented to such disclosure

9. Data Security

PRDF takes reasonable administrative, organisational, technical and operational measures to safeguard personal information against unauthorised access, misuse, alteration, disclosure, destruction or loss.

These measures may include reasonable access restrictions, secure hosting environments, trusted payment service providers and appropriate organisational controls.

However, no internet transmission, electronic storage system or website can be guaranteed to be completely secure.

Users are therefore encouraged to take appropriate precautions while submitting information online.

10. Data Retention

PRDF may retain personal information and transaction records only for as long as reasonably necessary for organisational, legal and compliance purposes.

Information may be retained for purposes including:

• Maintaining donation records
• Accounting and bookkeeping
• Audit requirements
• Legal and regulatory compliance
• Taxation requirements
• Preventing fraud and misuse
• Resolving disputes and complaints
• Maintaining historical organisational records where legitimately required

When personal information is no longer reasonably required, PRDF may delete, anonymise or securely dispose of such information, subject to applicable legal or record-retention obligations.

11. Your Privacy Rights and Requests

Subject to applicable laws and legitimate organisational requirements, you may contact PRDF regarding personal information associated with you.

You may request:

• Access to information regarding personal data held by PRDF
• Correction of inaccurate personal information
• Updating of your contact details
• Clarification regarding how your information is used
• Removal of eligible personal information where retention is not legally or operationally necessary
• Discontinuation of non-essential promotional communications

PRDF may be required to retain certain information even after a deletion request where such retention is necessary for accounting, taxation, statutory, fraud-prevention, legal or regulatory purposes.

12. Communication from PRDF

Where appropriate, PRDF may communicate with donors, volunteers, supporters and other individuals regarding:

• Donation acknowledgements
• Transaction-related information
• Queries or requests submitted to PRDF
• Organisation updates
• Programme or project information
• Events and campaigns
• Volunteer opportunities
• Other relevant organisational communications

Where communications are optional or promotional, recipients may request that such communications be discontinued.

13. Children's Privacy

PRDF may undertake programmes and activities relating to children, education and child development.

However, the online donation facility available through our website is intended to be used by persons legally capable of making the relevant financial transaction.

Where personal information relating to children is collected as part of PRDF programmes or activities, PRDF will seek to handle such information with appropriate safeguards and in accordance with applicable requirements.

14. External Website Links

Our website may contain links to websites operated by third parties.

PRDF does not control independent third-party websites and is not responsible for their content, security, accessibility, privacy practices or terms.

Users are encouraged to review the privacy policies and terms of third-party websites before providing any personal information.

15. Accuracy of Information

Users are responsible for ensuring that information submitted to PRDF through website forms or donation forms is accurate and complete.

If you believe that information provided by you is incorrect or outdated, please contact PRDF so that appropriate corrections may be considered.

16. Legal and Regulatory Compliance

PRDF may process, retain or disclose personal and transaction information where reasonably necessary to comply with applicable laws, court orders, taxation requirements, financial regulations, audits, investigations or other legal obligations.

17. Fraud Prevention and Security

PRDF may review transaction-related information where necessary to identify potentially fraudulent, suspicious, unauthorised or illegal activity.

Where appropriate, relevant information may be shared with payment service providers, banks or competent authorities for investigation or fraud-prevention purposes.

18. Changes to This Privacy Policy

PRDF may revise or update this Privacy Policy from time to time due to changes in our website, services, programmes, payment systems, technologies, internal procedures, or applicable legal and regulatory requirements.

Updated versions of this Privacy Policy will be published on this page along with a revised "Last Updated" date.

Users are encouraged to review this page periodically to stay informed about how PRDF handles personal information.

19. Consent

By voluntarily submitting your personal information through our website, submitting an enquiry, registering for an activity or making an online donation, you acknowledge the collection and processing of information in accordance with this Privacy Policy and applicable law.

20. Contact Us

If you have questions, concerns, complaints or requests relating to this Privacy Policy or the handling of your personal information, please contact us.